# Connect your WhatsApp number

> Put the AI agent on the number your customers already message, through the official WhatsApp Business Platform.

Updated 2026-11-02 · https://agent24.in/docs/connect-whatsapp

Connecting WhatsApp puts the agent on your business number. Customers message you as before; the agent answers, and every chat lands in your CRM. Connecting a WhatsApp number is part of the **Pro** plan.

## Before you start

- Use a number that can receive an SMS or a call for the verification code.
- WhatsApp allows one app per number. If the number is in the WhatsApp Business app today, read the note on the connect screen about moving or sharing it.
- You need admin access to your business's Meta (Facebook) account if you connect with Facebook.

## Connect

Open **Settings → WhatsApp** (or the WhatsApp step on the Agent page). You see the ways to connect that are available for your account:

- **Continue with Facebook**: sign in with Meta, pick or create your WhatsApp Business account and number, and confirm.
- **Continue with Kapso**: a guided setup page from our WhatsApp partner, Kapso.
- **Use your own Kapso API key**: if you already have a Kapso account, paste the key. The form shows the three steps to get one.

When the connection is done, the screen shows your number as connected.

## Send yourself a test message

Use **Send myself a test message** on the same screen, then reply to it from your phone. The agent answers within seconds. You can also watch the chat appear in your CRM.

## Message templates

WhatsApp lets a business message a customer freely only within 24 hours of the customer's last message. After that, it must use a pre-approved **template**. Agent24 creates the templates it needs (booking updates, order updates, reminders) in your WhatsApp account and Meta reviews them. You can see their status in **Settings → WhatsApp → Message templates**. If a template isn't approved yet, the message waits and your team is told.

## Change or disconnect the number

**Settings → WhatsApp** has Change number and Disconnect. Your chats and contacts stay in your CRM.

> Not affiliated with Meta. WhatsApp is a trademark of Meta Platforms, Inc.