# Products, stock and orders

> Sell from your catalogue on chat: sizes and colours, stock, holds, restock alerts, CSV or Google Sheets import, and food or cake orders with pickup or delivery.

Updated 2026-11-02 · https://agent24.in/docs/products-orders

The **Products** module is for shops, boutiques, bakeries and cafés. It switches on when you pick "Retail shop" or "Café & bakery", or from Settings → Modules.

## Add your products

Open **Products** and add items one by one, or import many at once:

- **CSV**: one row per product, with optional `size`, `colour` and `variant_price` columns.
- **Google Sheet**: link a sheet and it re-syncs every 30 minutes.

Each product has photos (the first is the main one), a price, stock, and optional **sizes and colours**, each with its own price and stock. Use the stock sheet to update many counts at once.

## What the agent does

The agent searches your catalogue by name, size and colour, sends product cards with photos and buttons, checks stock, suggests alternatives when something is out, holds a piece for a customer for a while, and offers to tell them when it's back in stock.

## Orders

Turn on **Orders** to let customers order on chat, for example a cake with a message on top:

- Options per item (size, flavour) and a note per item.
- Pickup or delivery, with fees and delivery areas.
- A date and time, with minimum notice, how many days ahead, closed days and a daily limit.
- Made to order, or taken off stock.

Statuses go new → confirmed → preparing → ready or out for delivery → completed, and the customer hears every step on WhatsApp. Turn **The bot takes orders** on or off at any time.

## WhatsApp catalog

On the web, **Settings → Catalog** can publish your products, services and rooms as a WhatsApp catalog that Meta reads from a feed. The AI fills in Meta's fields; your prices, stock and photos are never changed.