# A WhatsApp sales assistant for shops and boutiques

> Answers "do you have this in M?", checks stock, holds a piece, alerts customers when it is back, and sends your catalog on WhatsApp.

Updated 2026-11-03 · By Gokul Hans V · https://agent24.in/for/shops

"Do you have this in medium?" "Price?" "Any other colour?" The same questions, all day, on WhatsApp and Instagram, and the stock sheet is on the other computer.

Agent24 answers from your product list with sizes, colours, prices and stock, holds a piece for a customer and tells them when something is back.

## What the agent does for shops & boutiques

- **Finds the product** by name, size or colour, with photos, from your list or an imported sheet.
- **Checks stock** and says what is in, what is low, and what comes close.
- **Holds a unit** for a customer for a while, and frees it on time.
- **Restock alerts**: a customer asks for a sold-out size, and gets a message when it is back.
- **Your WhatsApp catalog**, kept in step with Meta from the same list, sent as product cards in chat.
- **Orders with payment links** when you take them in chat, and a CRM of who asked for what.

## What customers ask

- "This kurti in L?"
- "Price of the blue one?"
- "Any discount for 3?"
- "When will the 42 size come?"
- "Can you keep one for me till evening?"

## How to set it up

1. Pick **Retail shop** or **Electronics** at the guided start: Products switches on.
2. Add products with photos, sizes and colours, or import a CSV or a Google Sheet that keeps syncing.
3. Switch on the WhatsApp catalog in Settings → Catalog to send product cards.
4. Connect WhatsApp and Instagram; the same agent answers both.

## Frequently asked questions

### Can I import my stock from Excel?

Yes. Upload a CSV with name, price, stock, size, colour and photo link, or connect a Google Sheet that is re-read every 30 minutes.

### Does it work on Instagram DMs too?

Yes. Connect Instagram and the same agent answers DMs with the same product knowledge (text only, no photo cards there).

### What happens when a size is out?

The agent suggests the nearest size or colour, and offers to tell the customer when it is back. The alert goes as a WhatsApp message when stock changes.

### Can it hold an item?

Yes, for a set time, so a customer can come and collect it. The hold ends on its own if they don't.