Delete your account

In Agent24 (website or Android app)

1. Sign in and open Settings → Account → Delete account.
2. Check the list: it shows which businesses will be deleted and which you will leave, with how many people are in each.
3. Confirm it is you. If you sign in with a password, enter it. If you sign in with Google or an email link, we email you a confirmation link (valid for 60 minutes) instead.
4. Type DELETE and confirm. Your account is deleted straight away and you are signed out everywhere.

This works the same on the website and in the Android app (in.craftdesk.agent).

By email

If you can’t sign in, write to craftdeskdev@gmail.com from the email address you use for Agent24, with the subject “Delete my account”. We may reply to confirm it is really you before we delete anything.

• Your account: name, email, password hash, Google sign-in link and tokens, sessions and notification settings.
• Every business where you are the only owner, with everything in it: the business profile, agent instructions and rules, team members and invitations, contacts, chats and messages, tags, notes, activity, products, stock, holds and restock requests, and module settings. Everyone else in that business loses access too, so make another person an owner first if the business should continue.
• That business’s WhatsApp connection in Agent24, including the encrypted Kapso API key and webhook secret. Before deleting it we remove Agent24’s webhook from the number in Kapso, so messages stop coming to us.
• Your membership of businesses that have another owner. Those businesses and their data stay with their owners; notes and messages you wrote there stay, without your name. Invitations you sent that were not accepted yet are cancelled.

Kapso and Meta (WhatsApp) keep their own copies of your WhatsApp number setup and messages under their own policies. Deleting your Agent24 account does not delete the number or those copies. Delete the number in your Kapso account (or ask us to release it if you connected through Agent24’s Kapso setup), and manage your WhatsApp Business account with Meta, to remove data there.

Records we must keep by law, such as billing, tax or legal records, are kept only for as long as the law requires. Copies in database backups expire at the end of our database’s backup window.

Deleting in the app takes effect immediately and we email you a confirmation. Requests by email are completed within 30 days. Backup copies are gone within 30 days. Deletion cannot be undone.

If you were invited to a business as an admin or agent, deleting your account only removes you from that business. The business’s owner or an admin can also remove you in Settings → Team members; that ends your access but keeps your Agent24 login. Business owners can remove a customer’s contact and chat history from the CRM at any time.