Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Craftdesk, Calicut (Kozhikode), Kerala, India (“we”, “us”), for the use of Agent24 on the web and in the Agent24 Android app. If you use Agent24 for a business, you accept these Terms for that business and confirm you are allowed to.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

Agent24 lets a business connect its WhatsApp Business number (through Kapso), set up an AI agent with its own instructions and rules that replies to customers, and manage the contacts, chats and statistics that come out of those conversations. Optional modules, such as Products, give the agent business data like stock and prices. Features may change over time.

• You must be at least 18 and use Agent24 for business purposes.
• Give accurate details and keep your email address up to date; we use it for sign-in and important notices.
• Keep your password and devices secure. You are responsible for what happens under your account and for the members you invite to your business and the roles you give them.
• Tell us straight away at craftdeskdev@gmail.com if you think your account has been misused.

When you use Agent24 to message your customers, you agree that:

• You follow the WhatsApp Business Terms, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, and Kapso’s terms.
• You have the consent and lawful basis the law and WhatsApp require to message your customers and to have their messages handled by Agent24, and you tell them what they need to know, including that an automated assistant may reply.
• You do not send spam, bulk unsolicited messages or anything illegal, misleading, harmful or infringing.
• You do not sell or promote anything WhatsApp or the law forbids.
• You do not try to break, overload, reverse-engineer or get around the security of Agent24, or reach another business’s data.
• The content you add (business profile, prompts, rules, products, notes) is yours to use, and you are responsible for it.

The agent’s replies are written by an AI model. They can be wrong, incomplete or unsuitable, for example about prices, stock, availability or policies. You are responsible for your agent’s instructions and rules, for checking how it behaves (the test chat helps with this), for watching its conversations and for taking over when needed. Replies the agent sends are sent on your business’s behalf.

Do not rely on the agent for medical, legal, financial or emergency advice to your customers.

Agent24 depends on services we do not control, including Kapso, Meta (WhatsApp Business Platform), Cloudflare and, if you use them, Google and Resend. Their terms apply to your use of them. Fees charged by Kapso or Meta (for example WhatsApp conversation or template charges) are billed by them separately and are your responsibility. We are not responsible for outages, policy decisions (such as a number being restricted) or changes made by those services.

You keep all rights to your data and your customers’ conversations. You allow us to store and process it only to run and improve the service for you, as described in the Privacy Policy. For your customers’ data we act on your behalf and on your instructions.

We work to keep Agent24 running, but it is provided “as is” and “as available”. To the extent the law allows, we give no warranty that it will be uninterrupted, error-free or fit for a particular purpose. We may do maintenance, and messages can be delayed or not delivered.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost sales, lost data or damage to reputation, including loss caused by an AI reply or by a third-party service.

Our total liability for any claim about Agent24 is limited to the amount you paid us for the service in the 12 months before the claim, or INR 5,000 if you paid nothing. Nothing in these Terms limits liability that the law does not allow to be limited.

You agree to cover our reasonable losses from claims by your customers or others that arise from how you used Agent24 or broke these Terms or WhatsApp’s policies.

You can stop using Agent24 and delete your account at any time (see Delete your account).

We may suspend or close an account that breaks these Terms or WhatsApp’s policies, puts the service or other users at risk, or where the law requires it. Where reasonable, we will warn you first. After an account is closed, its data is deleted as described in the Privacy Policy.

We may update these Terms. We will change the date at the top and, for significant changes, tell account owners by email or in the app before they take effect. If you keep using Agent24 after that, the new Terms apply.

These Terms are governed by the laws of India. Any dispute will be handled by the courts of Kozhikode (Calicut), Kerala, India, which have exclusive jurisdiction. Please contact us first so we can try to resolve it informally.

Craftdesk, Calicut (Kozhikode), Kerala, India. Email: craftdeskdev@gmail.com.