Refunds & Cancellations

In ₹ (India): Agent24 Pro is prepaid for one business: you pay once, in advance, for 1 month or 1 year. It doesn’t renew automatically; we remind you before it ends. Payments are processed by a payment gateway in India and Craftdesk is the seller.

In other currencies: Pro is a subscription billed monthly or yearly in advance through Polar, our merchant of record, that renews automatically until you cancel. Prices are on our Pricing page.

• Prepaid Pro (₹) has nothing to cancel: it simply ends at the end of the period you paid for, then the business moves to the Free plan.
• Subscriptions (other currencies) can be cancelled anytime on the agent24.in website (Settings → Plan & billing → Manage subscription), as an owner or admin of the business, or by emailing us. Pro stays until the end of the period you already paid for.
• Your data stays. A WhatsApp number that is already connected keeps working on the Free plan.

• No refunds for partial periods. We don’t refund the unused part of a prepaid month or year, or of a subscription period.
• Billing mistakes: if you were charged twice, charged after you cancelled, or charged the wrong amount, contact us within 7 days of the charge and we will refund the mistaken charge in full.
• Refunds go back to the original payment method: for ₹ payments we make them through our payment gateway, for others through Polar. Banks can take 5–10 business days to show them.

To ask about a charge, email craftdeskdev@gmail.com with your business name and the payment reference from your confirmation email or receipt.

A prepaid payment that fails charges nothing and changes nothing: try again from Settings → Plan & billing. If a subscription renewal fails (for example an expired card), we email the business owner and Pro stays on for a few days so you can update your payment method; if it still doesn’t go through, the business moves to the Free plan.