WhatsApp appointment booking for clinics

Patients message to ask for a slot, the doctor's timings, fees, and whether reports are ready. The front desk answers between patients, and the evening messages wait until morning.

Agent24 answers the routine questions and books appointments 24/7, while anything medical goes to a person.

What the agent does for clinics

• Books by doctor and day: each doctor's consultation hours, fee and days off; new and follow-up visits with their own duration.
• Confirms by button and reminds the patient the day before; a Cancel frees the slot.
• Collects what the desk needs: name, age, phone, area, which doctor, so the CRM has it before the visit.
• Never gives medical advice: the guided start adds that rule; symptoms and reports go to the team.
• Answers the rest: address, parking, timings, fees, which tests are done in-house.
• Takes a consultation fee in advance with a payment link when you want it.

What customers ask

• "Dr. Nair available tomorrow morning?"
• "Consultation fee?"
• "Can I come without an appointment?"
• "My report is ready?"
• "Is the dental clinic open on Sunday?"

How to set it up

1. Pick Clinic & health at the guided start: Bookings switches on and the policy questions set the no-medical-advice rule.
2. Add doctors as staff with their hours, and consultation types as services.
3. Set the details to collect (age, area, doctor) in Agent → Details to collect.
4. Connect WhatsApp; the team gets a push alert on every hand-over.

Frequently asked questions

Will the agent answer medical questions?

No. The guided start for clinics adds a rule that it never gives medical advice. Symptoms, prescriptions and reports are handed to your team, with an alert.

Can patients book a specific doctor?

Yes. Each doctor is a staff member with their own hours and consultation types, and the agent offers that doctor's free times.

How is patient data handled?

Chats and details stay in your business's own CRM; you choose how long chats are kept (forever, or 3 to 24 months) in Settings → Privacy, and customers can be deleted on request.

Is there a reminder?

Yes, about 24 hours before, with Confirm and Cancel buttons, sent as an approved WhatsApp template.