WhatsApp appointment booking for salons and spas

"Is 5 free?" "No." "6?" "With Anu?" "She's off Tuesdays." Five messages for one booking, typed while you are with a client.

Agent24 puts your real diary behind the chat: it offers free times as buttons, books the slot with the right person and reminds the client the day before.

What the agent does for salons & spas

• Knows who does what: colour with one stylist, threading with another, each with their own hours and days off.
• Offers free times as buttons for the service the client asks for, in any language, even from a voice note.
• Books in one step, so two clients can't take the same 6 pm slot.
• Reminds the day before with Confirm and Cancel buttons; cancelled slots go free again.
• Takes an advance for long or expensive services with a payment link from your own account.
• Sells packages and classes: "6 sessions in 90 days" memberships, group sessions with seats.
• Respects your policies: women-only hours, bridal bookings by call, late arrival rules.

What customers ask

• "Haircut tomorrow evening with Anu?"
• "How much for global hair colour?"
• "Do you do bridal makeup at home?"
• "Can I move my 4 pm to 6 pm?"
• "Ladies only?"

How to set it up

1. Pick Salon & beauty at the guided start: Bookings switches on and the policy questions cover women-only hours and bridal work.
2. Add services with duration and price, your staff with what each one does, weekly hours and time off.
3. Switch on reminders in Agent → Booking rules, and decide whether the bot books or the team confirms.
4. Connect WhatsApp, and put the website's booking button in your Instagram bio.

Frequently asked questions

Can clients pick a particular stylist?

Yes. Each staff member has their own services and hours. If the client names someone, the agent offers that person's free times; otherwise it offers the earliest across the team.

How are no-shows reduced?

A reminder goes out about 24 hours before with Confirm and Cancel buttons. A Confirm is a commitment; a Cancel frees the slot for someone else. You can also ask for an advance payment on long services.

Does it work for a spa with packages?

Yes. Memberships like "5 massages in 60 days" are sold as plans; bookings use an active membership while sessions last.

What if a client complains or asks something personal?

Rules hand such chats to you straight away, with a push or email alert, and the agent stays quiet in that chat until you hand it back.