WhatsApp booking for homestays and resorts

Most homestay enquiries arrive on WhatsApp at odd hours: "Do you have a room this weekend?", "How much for 2 adults and a child?", "Is breakfast included?". Each one is a booking you lose if you answer late.

Agent24 answers them at once from your own room list and calendar, in the guest's language, and books or holds the stay the way you decide.

What the agent does for homestays & resorts

• Checks every night of the stay against your rooms, so two guests can never get the same room.
• Quotes the full price: weekend rates, seasons, extra guests and children, breakfast or pickup, tax, and your 7+ night discount.
• Books or asks the team: the agent confirms on its own, or your team confirms each request with one tap.
• Takes the advance with a payment link from your own Razorpay or Stripe account; paid means confirmed.
• Stays in step with Airbnb and Booking.com through their iCal calendars, both ways.
• Reminds the guest the day before check-in with Confirm and Cancel buttons, and tells them when the team moves or cancels a stay.
• Follows your house rules: couples, ID, check-in and check-out times, pets, cancellation.

What customers ask

• "Room available on 14th and 15th for 2 adults?"
• "Total for 3 nights with breakfast?"
• "Can we check in at 11 am?"
• "Do you allow unmarried couples?"
• "Send the location"

How to set it up

1. Pick Homestay & resort at the guided start: Stays switches on and the policy questions ask about couples, ID and timings.
2. Add your room types with how many units, who sleeps where and the nightly rate; add weekend and season prices if you have them.
3. Paste your Airbnb and Booking.com iCal links so blocked dates are blocked here too.
4. Connect your WhatsApp number, or share your free website and let guests book there first.

Frequently asked questions

Can it book on its own, or does my team confirm?

Your choice, per business. "The bot books" confirms a free room at once; "the team confirms" holds the request and your team taps Confirm or Decline on WhatsApp or in the app.

How does it avoid double booking with Airbnb?

Each room type can read an Airbnb or Booking.com iCal feed. Every event takes one unit for those nights, and the availability check counts them like any other stay. Your export link lets the other site block your WhatsApp bookings too.

Does it handle children and extra guests?

Yes. Each room has guests included and an extra-guest charge, and the business sets a child price and the age it applies up to. The quote shows every line.

What about GST on rooms?

You set the tax name and rate, whether it is included or added, and a higher rate above a nightly price for India's slab rates. Tourist tax per adult per night is supported too.