WhatsApp pickups and order updates for laundry and dry cleaning

"Pickup tomorrow morning?", "How much for a suit?", "Is my order ready?". Each one is a call or a message while the machines are running.

Agent24 books the pickup in a window with room left, prices it from your rate card, and keeps the customer posted until delivery.

What the agent does for laundry & dry cleaning

• Pickup windows with capacity, by delivery area with its fee; express when you offer it.
• Prices per kg, per item or flat from your rate card, with the final count after pickup.
• Status updates on WhatsApp at every step (picked up, counted, washing, ready, out for delivery) with a link the customer can open.
• Payment links or cash and UPI marked by hand; one reminder when unpaid.
• Riders see only their own stops on their phone.
• Pickup reminders with Confirm and Reschedule buttons.

What customers ask

• "Pickup today evening from Panampilly Nagar?"
• "Rate for a blanket?"
• "Is my order ready?"
• "Can you deliver by Saturday?"
• "Do you do dry cleaning for sarees?"

How to set it up

1. Pick Laundry & dry cleaning at the guided start: Laundry switches on.
2. Set services, the rate card, pickup windows with capacity, and areas with fees.
3. Add riders to the team with the rider role so they get their stops.
4. Connect WhatsApp; decide whether the bot books pickups or the team confirms them.

Frequently asked questions

Can customers track their order?

Yes. Every status change sends a WhatsApp update with a public status link that shows where the order is.

How is the weight handled?

The order is requested at an estimate and counted after pickup on the count sheet (per-item tally or kilos); the customer gets the final amount.

Do riders need the full app?

No. A rider role shows only their own stops for the day, nothing else of the business.

Can I take payment online?

Yes, with a payment link from your own Razorpay or Stripe account, or mark cash and UPI by hand.