Laundry pickups and orders

The Laundry module is for laundries and dry cleaners. It switches on when you pick "Laundry & dry cleaning", or from Settings → Modules.

Set up

Add your services (priced per kg, per item from a rate card, or flat), pickup windows with how many pickups each can take, the areas you serve with their fees, and an express option.

Orders, step by step

An order moves requested → scheduled → picked up → counted → washing → ready → out for delivery → delivered. Each step is logged and the customer gets a WhatsApp update with a link to a public status page.

At pickup, use the count sheet to tally items from the rate card or weigh the load. Add photos and print a tag.

What the agent does

Customers ask for a pickup on chat. You choose under Agent → Laundry rules whether the agent books it directly or your team confirms each request. Customers can ask where their order is at any time.

Riders

Invite riders with the Rider role. Riders see only their own stops on a simple page and can't open the rest of your business.

Getting paid

Send a payment link, or mark an order paid in cash or UPI. Customers get a pickup reminder with Confirm and Reschedule buttons, and one nudge for unpaid orders.