Agent24 vs Respond.io: an honest comparison for small businesses (2026)

Respond.io is an omnichannel inbox for WhatsApp, Instagram, Messenger, email and more, with workflows, broadcasts and AI agents, priced in US dollars by the contacts you talk to each month. It is built for growing sales and support teams that manage leads across many channels and want workflows, reports and integrations around them.

Agent24 is an AI agent for one small business: it answers customers on WhatsApp, Instagram and the business's own website, and books, takes orders and sends payment links itself. This page says honestly where each one is the better choice. Every fact about Respond.io was read on its own pages (respond.io) on 4 November 2026; prices change, so check them before you pay.

Agent24 vs Respond.io side by side

Respond.io's prices are before GST unless the table says otherwise. Agent24's price is on the pricing page, in your currency, taxes included.

What Respond.io does well

• Every channel in one inbox. WhatsApp, Instagram, Messenger, email and more, with routing and assignment across them.
• Workflows. A visual builder for lead routing, follow-ups and hand-offs, with HTTP requests on Advanced.
• Mature product with many reviews: its pricing page shows 4.8 from 500+ G2 reviews.
• AI agents that read images, files and voice notes and answer in the customer’s language.

Where Agent24 is different

• The agent does the job, not just the talking. Bookings, room stays, restaurant and cake orders, laundry pickups and payment links are part of Agent24, so the agent checks the real calendar or menu and completes them in the chat, with your rules about when the team confirms.
• A website on every plan. Each business gets its own page with booking and order forms, and on Pro the same agent answers in a chat bubble there.
• Priced per business. No per-seat price and no fee per message from Agent24; Meta's own message rates still apply.
• Your languages. Customers write in English, Hindi, Malayalam, Tamil, Arabic or a mix like Manglish and Hinglish, and the agent answers in theirs; voice notes are transcribed and answered.

What Agent24 doesn't do

• No bulk campaigns. Agent24 answers and acts on the messages customers send and sends them reminders and updates; it doesn't broadcast offers to a whole list.
• No ads manager. Click-to-WhatsApp ads are run from Meta, not from here.
• No Shopify or WooCommerce sync. Products, stock and orders live in the Products module instead.
• No AI voice calls. Voice notes are heard and answered in text.
• A young product. Agent24 launched in 2026, so it has no long track record or review-site history yet.

Respond.io's plans

• Starter: $79 a month, or $948 a year billed yearly. Team and custom inboxes, mobile app, AI Assist and AI Prompt for the team, basic reports.
• Growth: $159 a month, or $1,908 a year billed yearly. Broadcasts, workflow automation, AI agents, advanced reports, Zapier and Make, developer API.
• Advanced: $279 a month, or $3,348 a year billed yearly. Masked numbers and emails, multiple workspaces, HTTP requests and webhooks in workflows, SSO, custom channels.

7-day free trial, no credit card. WhatsApp's own message rates on top.

Trying Agent24 next to Respond.io

1. Sign up free and describe your business; Agent24 writes the agent's instructions and builds your website.
2. Teach it your price list, menu or brochure, and turn on the part your business needs (bookings, rooms, orders, menu).
3. Ask it your customers' real questions in the private test chat, including the awkward ones.
4. Connect your WhatsApp number when you're happy, or share the website first.

Also compared: Agent24 vs WATI, Agent24 vs AiSensy, Agent24 vs Interakt, Agent24 vs Gallabox, Agent24 vs DoubleTick, Agent24 vs Zoko.

Frequently asked questions

Which Respond.io plan has AI agents?

Growth, at $159 a month or $1,908 a year billed yearly. Starter at $79 a month has AI Assist and AI Prompt to help your team write replies, but not AI agents that answer on their own.

How does Respond.io charge?

By plan and by Monthly Active Contacts: anyone who messaged you or got a message from you that month. Prices are in US dollars; WhatsApp’s own message rates are on top.

Is Respond.io good for a small business in India?

It works anywhere, but it is priced in dollars for teams. A single salon, clinic, homestay or café that wants the agent to do the bookings and orders may find Agent24 simpler and cheaper.

Is Agent24 a Respond.io alternative?

For a single business that wants an AI agent to answer and book or sell on WhatsApp, yes. For bulk marketing campaigns, ads and large shared inboxes, Respond.io does things Agent24 doesn't, and this page lists them.